Setup Fresh Email on your IOS device (IPhone/IPad)

Posted by FreshCare Support

Introduction

This document has been developed to assist Fresh Look IT customers configure their IOS devices to utilise their Outlook Exchange mail services

In order to use this guide you will require the following information and we are assuming you are using our Fresh Cloud based mail services on an IOS7 device

– Your Email Address

– Your Password (this will have been issued to you at the time your account was created)

– Details of our Fresh Email service server which is: email.freshcloud.com.au

Step 1

Go into Settings

 

Step 2

Open Mail, Contacts and Calendars

 

 Step 3

Click add account

 

Step 4

Select Exchange Account

 

Step 5

Type in your email, password and add a description for this accounts. Click Next

 

Step 6

If this is the first time setting it up the user will be prompted to verify. Click Verify

Step 7

Add in the Server: email.freshcloud.com.au

Step 8

Add in the Username: Same as your email

Step 9

Leave the Domain section blank

 

Step 10

Press Next

Step 11

If this is the first time setting it up the user will be prompted to verify. Click Verify

Step 12

Select what you would like to Sync. Generally you would Sync all items (Mail, Contacts, Calendars and Reminders) and click save.

 

Step 13

A popup will appear once you close settings prompting about a password requirement. Click Continue

 

 

Step 14

Please enter your existing device Pin

Step 15

Enter a new 5 or more digit passcode

 

Step 16

Re-enter this passcode again in the next box

 

— End of How To —

 

If you have any trouble using this “How To” or we are missing a setup then please let us know by either calling 1300 761 587 or emailing freshcare@freshlookit.com.au